Ok So I just wanted to say that I am REALLY sad that I wasn’t able to take advantage of the $1.20 per item sale. I spent about 2 hours picking out items and putting them into my cart, only to not be able to purchase the items. I didn’t have a lot of items in my cart for a few reasons; 1. It took so long to browse and get items into your cart and 2. because I don’t have a lot of extra money right now. I had a total of $28.80 in my cart, which turned into $90.00 after the site came back online around 6:00 pm (CST).
The most disturbing part is all the mixed information the customers have been getting. NYX Cosmetics said that the server was running, just having a problem handling the volume of people on the site. However, I was told to keep hitting refresh until the server came back online and hopefully it would happen before the sale was over. So – was it a server issue or not?!?!? Supposedly, some people were told if the items were in the cart that you could still check out even after the sale was over, but then they stated that a 50% off coupon would be given out.
While, I love their Jumbo Eye Pencils and will still continue to buy them – I think they would get more honey with bees on this one. Instead of the 50% coupon, offer people the opportunity to use a coupon good for 1 time only for the $1.20 sale, to be used some time over the next 3 months – or whatever.
Just my thoughts, what are yours?